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Survey

Your opinion matters

Submit Your Survey

Please avail yourself for a couple of minutes to consider this short survey and provide us with you and your client’s experiences with SARS’s dispute resolution proceedings.

1. Do you submit objections and appeals on behalf of your clients?
2. How often do you submit objections and appeals to SARS?
3. Do you submit these objections and appeals manually or electronically?
4.1 Does SARS respond within 60 days?
4.2 Does SARS respond in excess of 60 days?
4. Does SARS select different ways to request for the supporting documentation i.e first e-filing then e-mail etc
5. Do you experience difficulties with objections and appeals, either being invalidated or disallowed?
7. Do you have instances where your filing of Objections or Appeals are almost prescribed (late) or has lapsed?
8. Do you request an extension from SARS for your late submission of your Objection and/or Appeal?
9. Do you request SARS to suspend legal action and payment of a disputed tax debt pending finalisation of objections and appeals?
10. Do you experience difficulties with Third Party Appointments after submitting a suspension of payment request (Approved or NO response)?
11. Is the taxpayer being phoned by Third Party Attorneys appointed by SARS?
12. Do you experience a delay or no response with regard to a request of reduce assessment after receiving receipt of your request?
13. How many times does SARS select your clients for review or Audit?
14. How often does SARS issue your clients with VAT 217 assessments?
15. Do you object to the VAT 217 assessments?
16. Do you have any problems with electronic upload of supporting documentations with regards to VAT and Tax assessments?
17. Do you experience difficulties with VAT and tax refunds?
18. Do you experience problems with payment allocations to specific periods regarding VAT and PAYE?
19. Do you experience difficulties with remission of penalties and interest on e-filing or manual submission?
20. Do you experience difficulties when lodging a status challenge with regard the taxpayers tax clearance compliance status?
21. Do you experience difficulties with notifications and/or withdrawals of judgements that have been obtained by SARS?
22. Are you satisfied with the SARS e-filing system?
23. Are you satisfied with the SARS call centre?
24. Do you experience difficulties with tax registrations (VAT, PAYE, Income Tax, etc.) if not why?
25. Any other issues you wish to draw our attention to?

South African Income Dispute Resolution Surveyors SAIDRS

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